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I had an issue with my Runway order, which arrived with two left shoes instead of a pair. From the moment I reported it, Leah took ownership of the situation and went above and beyond to make sure it was resolved. What could have been a very frustrating experience turned into one of the best customer service experiences I’ve had. Leah kept communication open, followed up consistently and made sure a replacement was arranged. Even when I misunderstood the return instructions and sent both shoes back instead of just one, she remained helpful and immediately assisted with getting the other shoe sent out to me. Having spent years at Amazon overseeing a customer service department, I have high expectations when it comes to customer experience. I can honestly say I have rarely received this level of exceptional service from any company. MyRunway, you have a real gem in Leah. Her empathy, ownership, communication and genuine care made all the difference. She didn’t just resolve a problem; she made me feel heard, valued and treated like a friend throughout the process. Thank you, Leah, and thank you, MyRunway, for showing what exceptional customer service should look like!

Sanelisiwe provided excellent service. She was friendly, professional and very helpful. I truly appreciate her assistance and the effort she made to ensure I had the best experience. I’m also very happy with my dress and impressed with its quality. Thank you, Sanelisiwe. Keep up the wonderful work! Thank you, myrunway, for the great shopping experience!

I had an issue with an order and Carla from Runway Support was super helpful in resolving the matter. I love buying from Runway and one of the reasons is their service levels and Support. If you need something delivered the next day, they sort it out with no issues whatsoever and this is why I order from them around twice a week :-) Love you Runway!

Absolutely adore MyRunway! I was so happy just with the prices and the quality of the items but then they WOW me more! The customer service is exceptional thank you so much Roxanne for your assistance. I really felt Roxanne went above and beyond for me. So refreshing to have effortless online shopping with such care and so much of attention put into my experience. I have never once been disappointed with any aspect of MyRunway. I highly recommend this to my fellow South Africans 💓☺️

Had thee BEST experience ever! I've been wanting to buy from here for a while and for a first time experience, I'm definitely sticking with them! I needed a dress for a show I had and Melanie offered me so much assistance and care. She went above and beyond to make sure I got it on time. It honestly meant the world to me - after that I'm definitely becoming a frequent customer. So a special thank you once again to Melanie🎉🤗🪷